As we know best, life can throw unexpected things at you….
What if I have to cancel?
Since we secure exclusive private residences for the soul spas the cancellation policy has to be quite strict. All customers should read and understand these terms.
If you cancel more than 8 weeks before the start date we will retain the deposit.
If you have to cancel less than 8 weeks before the start date, the full price is payable. We will, however, try to re-fill the place, in which case you would get a re-fund minus the deposit.
What if Fire & Rain have to cancel the soul spa?
We reserve the right to cancel soul spas in the unlikely case that the minimum participant number cannot be achieved. In this case all money paid will be refunded. We would notify you of the cancellation at least 8 weeks before the start date. In the case of acts of God, war, disaster or unforeseen circumstances, Fire & Rain reserves the right to reschedule soul spas. Fire & Rain cannot be held responsible for any personal expenses, such as airline tickets due to such cancellations.
Do I need travel insurance?
Yes, we recommend you take out travel insurance. Exceptions cannot be made for any reason, including weather, injury/illness, or personal emergencies. No refunds or credits for failure to attend or failure to complete the soul spa, or for arriving late or leaving early. You should consider trip cancellation insurance to cover your trip fees in the event of travel disruption, illness or injury before your arrival. We also recommend travel insurance in the event that you injure yourself while on one of our retreats. Most travel insurance must be purchased within 14 days of making your reservation.
Fire & Rain Soul Spa® | Bereavement Support UK 